Enhance customer support experience through WhatsApp, SMS & Missed Calls using your existing android phone and number as Zendesk Channel

Picky Assist Robotic Process Automation (RPA) & Artificial Intelligence (AI) technologies allows you to connect your existing Android Phone & Support Number as a Channel to Zendesk Support to provide single unified number for WhatsApp, SMS & Call Support.

You need to install our bridge app in your android phone and once your phone is connected you can convert all incoming whatsapp, sms & call into tickets and reply the tickets right from the Zendesk Support.

Watch How it Works Video

All other features of Zendesk Support as per your plan will work intact. You can auto-assign tickets to agents, run macros, create triggers and all features just like how you use Zendesk Support.

Unique Features

Offline Support : Our Unique feature allows users who don’t have internet and smartphones to reach your support desk through SMS & Missed Call.

AI Answer Bot : Don't overload agents with tickets which are in repetitive nature, lets artificial intelligence powered answer bot handles frequently asked questions 24 x 7 without any agents. Convert the conversation into tickets only if bot unable to answer a question or user prefer to get answers from a human.

Easy Integration : One-click installation with Zendesk Support as Channel using Picky Assist Channel App for Zendesk

No Approvals : No approvals from WhatsApp, Get started with the Zendesk in 5 Minutes

Use WhatsApp Web : Almost all automation platforms don't allow to use WhatsApp Web parallelly, but with Picky Assist, you can use the WhatsApp Web always.

Requirements

• Android Phone 5 (Lollipop) or above
• WhatsApp Business / Personal App
• Picky Bridge App Installed in Phone
• For SMS & Call SIM Card (optional)
• Zendesk Team or above account
• Picky Assist Channel App for Zendesk

For More Details & Create A Free Account https://pickyassist.com/whatsapp-channel-for-zendesk