Hourglass

Track time spent on tickets.

Preview image of app

Hourglass offers an accurate time tracking solution that automatically and in a non-obtrusive way, tracks all of the time agents spend on tickets in Zendesk.

 

Visibility of how your agents use their time

 

Track which agent worked on a ticket as well as the length of interactions and ticket activity. Easily identify time-consuming issues, complicated tasks and customers with complex queries.

 

Reporting as you like it

 

Find in your navbar useful built-in reports, filter them based on the dates and the agents you need to focus on.

 

Easy to use and set up

 

No configuration, set up or third party login required. Just install and you are ready to go. The app will fit into your team’s workflow seamlessly.

Details zur App

Kompatibel mit
Support
Installationen insgesamt
10+
Autor
iMovo
Version
1.0
Preis
Free to install
See pricing details

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