Stonly
Bring the right knowledge to every ticket and guide agents to faster resolutions
Installationen
50+
Kompatibel mit
Support
Entwickler:in
Stonly
About this app
About Stonly
Stonly is a knowledge and guidance platform for customer support teams. The Stonly app for Zendesk gives agents the guidance they need to solve each ticket quickly and accurately, without switching context or leaving Zendesk.
Key features
Knowledge base with interactive guides and decision trees, directly inside Zendesk.
Two-way communication to send data between tickets and guides.
Automatic ticket triage and qualification based on the choices agents make in a guide.
Conditional, automated branching inside guides based on ticket data.
Automatic search that displays only the guides relevant to the current ticket.
Interactive features that help agents find the right solution, such as AI Answers, inputs, checklists and back-office integrations.
AI Agent Copilot that reads the ticket context, drafts replies and runs Business Process Agents on your existing guides to complete work inside the ticket.
Data and privacy
The app reads the ticket fields you choose in the app settings, plus the ticket context used by AI Agent Copilot, and sends them to Stonly to search, filter and personalize guides. For details on the data Stonly accesses, uses and stores, and why, see our Privacy Policy.
Details zur App
Installationsanweisungen
Integrating Stonly with Zendesk is easy!
- Create a Stonly account here if you don't have one yet.
Install the Stonly app from the Zendesk Marketplace.
In the app settings, enter the name of your Stonly team exactly as it appears in Stonly, then save.
From the Stonly back office you can:
* Create as many guides as you want * Organize them in folders * Manage access rights for customers and agents * See usage statistics To display user history, you need to make a few changes to your Zendesk Help Center template. All the details are in this guide.
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