Problem Tracker provides a simple problem management solution to aid in the visualisation and creation of problem tickets and their linked incidents. This helps you quickly determine which problems need your attention.
Link customer tickets to problems in one click.
Instantly see your problem ticket status, subject and linked incidents.
Identify which problems are related to the customer ticket you are currently viewing.
No more complicated reporting, or spreadsheets to keep track of all of your problems.
Track new problems and link to existing ones from the ticket sidebar.