View, create, and take action on support tickets from any Slack channel


new slack to zendesk integration

The Zendesk to Slack Integration brings all of your customer support interactions into a single place and help make customer service a team sport

  • Create or Update Zendesk tickets within Slack

  • Receive real-time notifications on Zendesk tickets within Slack

  • Deploy Answer Bot in Slack to enable self service

  • Connect agents to experts with Side Conversations

Simplify support workflows and collaboration

  • With this integration, Slack users can create or update Zendesk tickets directly from within Slack

Stay up to date with current activity

  • Notify Slack Channels in real-time from Zendesk triggers

Scale support with self-service

  • Deploy Answer Bot in Slack to help resolve commonly asked questions only escalating to an agent for more complex issue

Connect Agents with Experts

  • Enable Agents to connect with experts in Slack from within Zendesk via Side Conversations

By enabling this app, You agree to the Built by Zendesk Terms of Use

Details zur App

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