InteliWISE

Self-service Virtual Agent

Preview image of app

The 1st Virtual Agent software extension for Zendesk.

The Virtual Agent is a web self - service software, that provide customers with instant, automated answers to the 30-50 % the most of their questions, without the need of involving a live support.

It's better than traditional search or help, as it provides instant support with self- learning, automated Q&A engine, that understands both the intent of the question and the context of the problem.

Obviously, automated answers from knowledge base are not capable of resolving more complex problems; in this case the session can automatically escalate to live chat or web call with a live operator.

Its seamless integration with Zendesk enables customers to submit tickets immediately after the search or chat, whenever there's a need for extended support. It is done simply using the button placed on our widget.

Details zur App

Kompatibel mit
Support
Autor
Andrew Gontarczyk
Preis
Free to install
See pricing details
Support
Kontakt

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