AgentAssist automates customer service with Artificial Intelligent Tech so that your agents can spend more with the customers that matter most to your business.
Assists agent to quickly respond to customer with most relevant reply and save processing time.
Assists agent to process more Tickets Per hour by reducing time of investigation.
Quick and relevant response is every customer dream comes true.
Suggest quick and most relevant reply to customer query. Its algorithm is design based on Research paper published by Google.
Its AI Engine learns from everything from past as well as present in near-realtime. It can even serve without any training (Cold start).
Integrates directly into the most popular customer service and CRM systems like: Zendesk, Salesforce, Oracle, Microsoft Dynamics, Hubspot, Intercom, Freshdesk, Drift and any of your proprietary systems via API.
Engine is trained on large enterprise helpdesk data to start serving without even any custom training.
Have used Transfer Learning Technique to use Globally trained domain model and getting further trained on customer data.
It understands the content of each ticket and categorize it accordingly.