Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).

Use Ameyo connector with Zendesk ticketing system to easily interact with your customers on voice channel and be able to create actionable items on the basis of those interactions to resolve your customer's issues early and seamlessly.

Features:

• Tight integration with Zendesk helping to co-relate interaction with customer information and tickets.
• Helping agents to collaborate or seek help over resolving issues by conferring or transferring calls.
• Intelligent routing of calls for better customer service.
• Call recording and call records saved to ticket created for interaction

About Ameyo

Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Center Technology in cloud and on-premise. We help brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels, and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers in 40 countries orchestrating more than 1 billion interactions each day.

Know more : http://www.ameyo.com/