DigitalGenius is the AI platform that delivers automated ticket resolutions

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Digital Genius gives you the power to make your customer's experience worthy of another visit with fast and accurate responses. Whether it's about their order, product availability, store location, or even sizing - they'll feel like they're speaking to a human!

We are an AI and Automation Platform built for E-Commerce. We help brands improve customer experience and dramatically reduce costs.

Key Features:

  • Full Automation: End-to-end resolution of support enquiries powered by conversational AI and process automation engine.
  • Flow Platform: Plug and play visual process builder with a library of pre-built AI intents, process actions, integrations and code-free connectors into any external API. Using the flow builder, you can visually represent your customer service processes, connect it to your systems and create personalized responses based on order information, tracking insights, time checks and many other factors.
  • Analytics and reporting available in a built-in dashboard
  • Built specifically for eCommerce and retail
  • 60+ pre-built use cases for eCommerce
  • Out-of-the-box eCommerce and carrier integrations
  • Fully customisable to your brand
  • Multi-lingual and cross-channel
  • AI image recognition and text recognition
  • Fully managed implementation and support with product expert

Take a look at some of our improvement numbers: 🔻 95% Reduction in customer wait ✅ 60% Cases resolved without intervention 🌟 200% improvement in great productivity

With our platform, you can build a seamless journey for your customers - online and offline!

As we advance the technology and increase data on our always evolving platform, you can achieve proactiveness, accelerate your growth, meet surges in customer demand, scale your business and dramatically reduce backlog - resulting in a happy team.

Contact us directly or check our our website for more use cases, resources!

Details zur App

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