Viewabo provides a service that allows customer support agents to request access to smartphone cameras so that customers can send live-streamed video of issues without using an app, making it faster for agents to understand and resolve customer issues. Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get resolved if agents can't see if customers are fixing it correctly.
Customers want their issues resolved as fast as possible. By the time customers contact you, they are already frustrated. The longer it takes you to resolve their issue, the more frustrated the customer becomes.
Half the time it's just figuring out what the issue is in the first place. The faster you can figure out what's wrong, the faster you can resolve the issue. This provides you with more time to help more customers.
Acquiring new customers is more expensive than keeping existing ones. Taking too long to resolve customer issues, or not resolving them at all, runs the risk of you losing that customer permanently.
Contact us at firstname.lastname@example.org to request your 30-day free trial.
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