MaestroQA Lite App

Improve agent performance & enable amazing customer experiences with Quality Assurance (QA).

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The official MaestroQA Lite App for Zendesk.

MaestroQA makes QA software for modern support teams.

The MaestroQA Lite App helps you grade tickets seamlessly from Zendesk. It’s the “Lite” version of our full platform, which takes quality assurance to the next level with grading automations, a full reporting suite, and more.

The Lite App enables you to:

  • Build customized scorecards based on your unique brand and business needs

  • Grade tickets quickly and easily with a side-by-side scorecard view

  • Maintain consistent service across remote, scaling, and outsourced/BPO teams

  • Turn your quality score into a trusted KPI to measure agent performance and career progression

  • Identify training gaps and areas for improvement

  • Drive agent learning, development, and retention

  • Improve CSAT, NPS, AHT, and other key metrics

Support teams choose MaestroQA to understand agent performance and enable exceptional customer experiences.

"...By making my [QA process] more efficient, I was identifying more valuable areas for opportunity & able to lead larger, more targeted projects. During the first 6-8 months of using MaestroQA our average QA score increased from around 70% to 90%. Over the second half of the year, CSAT increased about 11%. We would not have seen those increases if I was still spending a day a week pulling reports and managing my team's daily tasks."

- Sarah, CX Quality Manager

Want to learn more? View all of our customer case studies.

Have questions for our team?

We’re here to help! You can email us directly at team@maestroqa.com or visit www.maestroqa.com to chat with us.

Other info:

App details

Works with
Support
Ticketsystem
Author
MaestroQA
Version
1.0
Price (USD)
Kostenlos

Apps install directly into your account.

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