External Data Viewer
Show ticket-related data from outside Zendesk in your agents` sidebar.
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Respira Internet
External Data Viewer
This app shows your agents ticket-related information from outside Zendesk right in their sidebar, by connecting to a pre-configured external endpoint. For example, you might want to show:
Last orders made by the requester of a given ticket, stored in your CMS
Product details from your database
Additional personal data stored in your intranet
Invoices made by the client, from your CRM
Due payments
By using this app, you can present data to your agents without coding a custom Zendesk application.
You can also download your data as a JSON file, which can be useful for support or debugging.
Contact us if you need a more sophisticated integration. We will be happy to help.
How it works
When you install this app, you can enter a URL containing placeholders that will send the data you want to pass to your external system. For example: https://my-external-resource/orders/{{ticket.requester.email}}
You may also add more information to your requests, such as authorization headers, to enhance security or to comply with your external system standards.
When the agent opens a ticket, the app will send a request to your endpoint containing the data represented by the placeholders. That endpoint must respond with some JSON data, that will be printed as it is on the agent workspace:
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About Respira Internet
Hi there! We are Respira Internet, a small, Spanish based Zendesk Partner.
We help businesses of all sizes improve their Customer Support and other business processes by integrating Zendesk with the rest of their IT Systems.
We are your go-to Zendesk partner if you need to send WhatsApp Notifications automatically, a customized Zendesk app, a customized Zendesk Guide theme, or a quick and reliable Zendesk Onboarding service.
Contact us if you need a customized application, a customized theme, training or consulting services.
Installationsanweisungen
First, visit the Zendesk app directory, and look for our app. For example, you can search for "External Data Viewer". Then click install.
For this app to work, you need to enter an endpoint that will contain your ticket placeholders, and optionally some request options:
Endpoint. Enter the URL the app must read the data from. You can include ticket placeholders, like {{ticket.requester.email}}, or {{ticket.id}}
Request Options Optionally, you can add some JSON data containing information to be passed along with the requests, like headers, the method (will default to GET), etc.
Remember that you can change this parameters later by clicking on the app icon.
Once the app is installed, you will see in the agent sidebar the data coming from your endpoint:
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