Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
Empower your agents with powerful cloud call center functionality that seamlessly integrates within Zendesk. Evolve IP’s call center solution provides your contact center managers with more control and deeper insight into your operations.
With Evolve IP’s hosted Call Center solution, agents and supervisors have all the features that make their jobs easier and make them more efficient. By establishing a cloud-based call center, you can easily streamline operations, maximize staffing, and fully support work from anywhere agents. Managers gain all the primary benefits of Evolve IP’s award-winning cloud solution – lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more. Experience unparalleled control and visibility into your call center through Evolve IP’s reporting, call recording and exclusive Dashboard and OSSmosis administration tools.
Seamlessly integrated with Zendesk, the Evolve IP call center automatically creates cases, logs all incoming and outgoing call data, captures the user's call notes, and records this information in Zendesk tickets as comments via a Google Chrome browser extension