Stonly
Interactive decision trees and automations for better agent productivity.
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Stonly
The Stonly app for Zendesk gives agents the guidance they need to solve each ticket quickly and accurately, without ever switching context and leaving Zendesk.
- Step-by-step guides and decision trees for agents directly inside Zendesk.
- Two-way communication for sending data between tickets and guides.
- Automatic ticket triage/qualification based on choices made by agents in the guide.
- Conditional and automated branching inside guides based on ticket data.
- Automatic search to display only guides relevant to the current ticket.
- Interactive features to help agents find the right solutions, like AI Answers, inputs, checklists, and back-office integrations.
Learn how Stonly empowers thousands of companies to support millions of customers at https://stonly.com/
Installationsanweisungen
Integrating Stonly with Zendesk is easy!
1. Install the Stonly app on Zendesk from the market
2. Create a Stonly account here in order to use our service on Zendesk
3. From the Stonly back office you can:
- Create as many guides as you want
- Organize them in folders
- Manage access rights for customers and agents
- See statistics on usage
In order to view the history of user, you will need to make a few modifications to your Zendesk template. All the details are described in this guide.
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