What it does

Ticket PDF Download lets agents export clean, shareable PDF snapshots of tickets—either individually from the ticket sidebar or in bulk using advanced search filters. PDFs can include ticket metadata, requester/assignee details, public comments, internal notes, and Side Conversations.

100% Free - No hidden costs, no premium tiers, no limits on usage.

Key features

Single Ticket Export

• Quick export from ticket sidebar
  
• One-click PDF download of current ticket
  

Bulk Export with Advanced Search

• Search and filter tickets by status, priority, type, tags, dates, requester, and assignee
  
• Select multiple tickets from search results
  
• Export up to 50 tickets at once as a ZIP file
  
• Powerful filters for finding exactly the tickets you need
  

PDF Content

• Export status, priority, type, tags
  
• Include requester and assignee details
  
• Comments ordered chronologically
  
• Optional: internal notes and side conversations
  
• Professional color-coded formatting
  

Data handling & privacy

• Runs entirely inside the Zendesk App Framework (ZAF)
  
• Uses the signed-in agent's permissions; no third-party servers
  
• No ticket content or user data is stored or transmitted outside Zendesk
  
• PDFs are generated locally in the agent's browser and downloaded directly
  
• Access to data is constrained by the agent's Zendesk permissions
  

Support & Privacy

• Privacy policy: https://inostudiolab.com/privacy
  
• For questions or inquiries: inostudiolab@terrydjony.com