Supercharge Your Zendesk with AI-Powered Support Agent

Ordemio is an AI-driven support agent that seamlessly integrates with Zendesk to help customer service teams deliver faster, smarter support. It works alongside your human agents to instantly handle common queries using your existing knowledge base and FAQs, deflecting up to 80% of repetitive tickets​.

Customers get accurate, 24/7 answers in seconds, which instantly reduces your team’s ticket volume and response times. The result is higher customer satisfaction and agents freed to focus on complex, high-value issues instead of FAQs.

Key Benefit

• Reduce ticket volume by 60–70%

• Decrease response times to seconds

• Scale your support without scaling headcount

• Ensure 24/7 coverage and instant replies

• Maintain high CSAT with accurate and on-brand responses

What the Ordemio + Zendesk integration does

Seamlessly embedded into Zendesk, Ordemio acts as your frontline agent — resolving repetitive tickets instantly, reducing response times, and freeing up your human team to focus on complex issues.

• Auto-reply to customers across all channels (e.g., email, contact forms).

• Suggest draft replies as internal notes to assist human agents.

• Engage in multi-turn conversations to resolve complex issues.

• Seamlessly hand off to human agents when needed.

• Match your brand tone using customizable reply instructions.

Key Ordemio AI agent Features:

• Unified Knowledge Sync: Connect Zendesk, Gitbook, Confluence, Google Drive, Notion, SharePoint, Salesforce, and more. Content stays updated automatically.

• Knowledge Gap Detection: Spot missing help content and auto-generate new articles using AI.

• Multilingual Support: Reply in 95+ languages with smart language detection and localization.

• AI Insights: Get analytics on customer questions and support trends.

• Discord Support: Offer self-service to your community directly in Discord.

• Internal Chatbot Mode: Use Ordemio inside Slack or Microsoft Teams to support employees.

• Customer Data Integration: Connect APIs to personalize answers (e.g., order status, account details).

Ready to reduce support workload and improve CX? Sign up for a free trial here