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RunLLM

Accelerate technical support with AI you can trust.

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RunLLM

RunLLM is the gold standard in technical support AI, providing high quality answers to save you time and accelerate customer application. With RunLLM's Zendesk app, you can auto-generate responses to customer tickets with the click of a button, and you can refine responses using the app's chat mode. The application will:

  • Run as a support application, available in the ticket sidebar.

  • Use the ticket's history and latest message to guide its answers.

  • Allow your team to chat with the assistant to refine responses.

  • Enable you to use the assistant's auto-generated response to move faster.

Note that you will need to contact RunLLM in order to set up your account before you can enable the RunLLM Zendesk application.

Installationsanweisungen

  • Install the application.

In your RunLLM console, identify your assistant ID from the URL. Put this in 'RunLLM Assistant ID' field in your application settings.

  • In your RunLLM console, identify your API key by clicking on your account in the lower left corner. Put this in 'RunLLM API Key' field in your application settings.

  • Leave the Developer API key field blank.

  • If you are an enterprise customer with a dedicated RunLLM deployment, enter your custom deployment's API address to 'RunLLM Server Address' field. Otherwise, you should use https://api.runllm.com. Please contact RunLLM if you have questions.

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