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Birdie for Chat

Birdie addon for former chat versions

8 reviews

Installationen

163

Kompatibel mit

Chat

Entwickler:in

Birdie Team

Install this addon only if you are using a former chat version.Make sure you have already installed Birdie main app named «Birdie - Screen Recording» before installing this addon


Birdie is trusted by 2,500+ leading support teams.

Let customers show the issue with screen recordings, empowering your team to resolve complex tickets 7x faster. Here’s how:

SCREEN RECORDING
  • Request Screen Recordings from Customers
    Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls.

  • Capture Console Logs and Network Requests
    Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting.

  • Integrate Birdie into every Zendesk Workflow
    From ticket forms to auto-replies, agent signatures, macros, and AI agents—Birdie integrates seamlessly into every Zendesk workflow.

  • Send Screen Recordings to Customers
    Deliver crystal-clear guidance by sharing screen recordings with your customers.

  • Birdie SDK
    Embed Birdie’s recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk.

WHY TEAMS LOVE BIRDIE
  • đŸȘ„ No Downloads Required: Customers record instantly—no installs, no hassle.

  • 🎹 Custom Branding: Ensure a polished, branded experience.

  • 🙈 Hide Sensitive Data: Automatically blur sensitive information for compliance and trust.

  • 🔐 Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies.

  • 📈 Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score.

Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents.

📖 Learn more at birdie.so.đŸ“© For support, visit our Help Center or email us at support@birdie.so.

Installationsanweisungen

Install this addon only if you are using a former chat version.

Make sure you have already installed Birdie main app named «Birdie - Screen Recording» before installing this addon.

If you have a question please contact us at *******************support@birdie.so*********************

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