As a Zendesk Premier Partner, MakeITSimple helps companies transform Zendesk from a support tool into a scalable, high-performing CX platform.

Many organizations adopt Zendesk quickly, but struggle with disconnected channels, manual processes, and limited visibility as operations grow. We help bridge that gap by structuring Zendesk to support real operational demands.

From tool adoption to operational maturity

We help companies evolve from basic Zendesk setups to structured CX operations, where processes are clear, data is connected, and teams can scale with confidence.

Built for complexity and scale

Our Premier-level approach focuses on complex environments with high volumes, multiple channels, strict SLAs, and deep integrations with CRMs, ERPs, and internal systems. Every implementation is designed for reliability, governance, and performance.

Business-driven CX results

By treating Zendesk as a core operational platform, we deliver faster resolution times, higher customer satisfaction, reduced operational costs, and clear visibility for leadership.

If Zendesk is critical to your operation and not just another tool, MakeITSimple is the Premier Partner to help you get the most out of it.