Automate the process of tagging tickets - Topics, Sentiment, Emotion & Criticality - and get actionable customer insights 10x faster!

FreeText AI offers a 7-day free trial to analyze 400 tickets at no cost. Get Started with the Zendesk connector!

Automatically Tag Tickets

✓ Topics: High-level business Themes and actionable Topics

✓ Sentiment: Positive, Neutral, Negative, Questions & Suggestions

✓ Emotion: Sadness, Happiness, Fear, Anger, Surprise and Disgust

✓ Criticality: Low, Normal, High, Severe

No development, custom training, knowledge transfer necessary. Say goodbye to manual tagging. Let state-of-the-art Large Language Models (LLMs) do all the work!

Real-Time Trends & Insights

✓ Identify most mentioned or most critical complaints.

✓ Identify issues with most impact on metrics.

✓ Discover emerging themes, anomalies before they affect many customers and alert your agents

✓ Track business critical themes and tags over time.

✓ Automate workflows to route tickets and drive efficiency.

✓ Leverage intuitive reports to answer questions and monitor the impact of initiatives.

✓ Generate beautiful presentations automatically.

All Customer Conversations. Single Destination.

✓ Tickets & Chats

✓ Survey Responses

✓ Online Reviews (Amazon, AppStores, TripAdvisor, etc)

✓ Social Comments (Reddit, Twitter, etc)

✓ Easily see what issues are coming up in Zendesk vs other channels

✓ 50+ languages

Enterprise-Grade Security and Privacy

✓ SOC 2 Type II & ISO 27001 audited & compliant

✓ Private, secure, encrypted and partitioned data storage

✓ Data encryption at rest (AES 256) and in transit (TLS 1.2+)

✓ Modern Cloud Infrastructure, enabling data geo co-location

✓ Dedicated LLM deployment to prevent data leaks via model

About FreeText AI

FreeText AI enables companies to delve deep into customer feedback, identify pain-points, and understand customer needs.

By harnessing the power of cutting-edge AI models such as ChatGPT, GPT-4, and LLMs, FreeText AI can analyze vast amounts of messy, unstructured data, including customer reviews, surveys, social media posts, and more. It employs state-of-the-art techniques in machine learning, natural language processing (NLP), text mining, and sentiment analysis to automatically extract key insights.

Companies across industries, including prominent NASDAQ-listed organizations, rely on FreeText AI to gain a competitive edge, foster customer loyalty, and drive revenue growth.

Resources

• Here are instructions on how to analyze Zendesk tickets.
• Here’s a guide on Zendesk sentiment analysis.

Ready to get started?

Signup or Schedule Demo

If you have any questions or suggestions, please do not hesitate to contact us.

We're always here to help.

Happy tracking! Team FreeText AI