Handle Zendesk attachments with the Attachments Manager by Leafworks

Keeping track of all attached files in a ticket can be overwhelming. Downloading files just to view their content is time-consuming, requires extra effort, and might cause data security issues. With the Attachments Manager you can not only view files within Zendesk, but also categorize them and download all attachments in a ticket with one click.

🚀 Why the Attachments Manager is a game changer

Save time & effort - Download all attachments and avoid manual searching Better organization - Categorize and archive attachments for a clear overview Instant access - Preview files in a Gallery view directly in Zendesk without downloading

💡 Ready to upgrade you attachments management? Try it now!

Why is the handling of ticket attachments easier with the app?

Our Attachments Manager app automatically scans and lists all documents attached to a ticket and its Side Conversations in the sidebar. You can easily filter attachments by type and choose to download them individually or in bulk. Plus, the app lets you preview documents instantly—no downloads required. But if you want to download, you can download all attachments at once.

Improved Features

• Archive unnecessary attachments
• Rename attachments and update them within the ticket
• View attachments in a Gallery view with a Slider
• Categorize attachments
• Show attachments from Zendesk Side Conversations

Core features

• Search for attachments in the sidebar
• Results can be filtered by type or sorted by name or date
• Attachments can be previewed in Zendesk without downloading
• Download single attachments or all at once
• All regular formats are supported: xlsx, pdf, docx, etc.

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

More from Leafworks

Contact

Mail: zendesk@leafworks.de | Web: www.leafworks.de