Onoff Business Integration for Zendesk Support

Onoff Business provides professional mobile communication for companies of all sizes without the need for a second device, SIM card, or additional mobile contract. Integrate your Onoff Business account with Zendesk Support to streamline communication and support operations.

• Automatically create support tickets for calls, voicemails, and SMS messages.
  
• Access customer information from Zendesk Support directly on your Onoff Business contact page.
  
• Import and export contacts between Zendesk Support and Onoff Business to keep customer data up to date.
  
• Update ticket fields, user profiles, and organization records directly through the integration.
  
• Create users (contacts) in Zendesk Support when needed for proper ticket association.
  

Data Access, Use, and Privacy Notice

The Onoff Business integration accesses and processes Zendesk Support ticket, user, and organization data strictly to provide the app's functionality. The integration may access, use, store, and update this data only as required for operations.

We do not use Zendesk data for AI model training or share it with third parties beyond what is necessary to operate the service and as disclosed in our privacy notice. All API data is handled according to industry-standard privacy and security practices and retained only for the minimum time necessary.