Hark
Hark enhances customer experience while increasing agent efficiency.
2 reviews
Installationen
15
Kompatibel mit
Support
Entwickler:in
Hark Technologies
Hark prompts your customers to get in touch using asynchronous video so they can show you what they need help with from their point of view.
We package up their submission into the "perfect ticket" which includes contact details, sentiment, and preferred contact method and submit it to your Zendesk via API.
How much effort is required for implementation?
Simply download Hark for free through the Zendesk marketplace and Hark will follow up with code that you can place on your website, in your chatbot flow, or even on order confirmation emails.
Want to learn more? Reach out here! https://www.sendhark.com/contact
How does Hark work on Zendesk?
Hark will become your preferred channel of communication as cost per ticket will go down and one-touch resolution will go up! We help your agents process more effectively by providing everything they need up front to thoughtfully solve tickets and help customers in the most effective way.
Hark integrates directly into Zendesk and no training is required!
Installationsanweisungen
Simply install Hark for free through the Zendesk marketplace and Hark will follow up with a token, and script that you can place on your website, in your chatbot flow, or even on order confirmation emails.
Hark will also be automatically added to your support ticket sidebar.
In the app settings page after installation, look for the authToken parameter.
Paste the token that will be provided by the Hark team, into the authToken field.
Save your changes.
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