Personalized, predictive CX is a competitive advantage.

It feels like magic to your customers. More importantly, your team should find it easy to maintain and deliver.

However, constraints, limitations and manual work across today’s technology haven’t always made this easy, efficient or productive for you to achieve until TheLoops AI came along.

TheLoops AI is a predictive CX operations platform, powered by generative AI.

What does that mean for you and your support team?TheLoops AI transforms your Support Operations by contextualizing ticketing data with other sources - such as your CRM, bug tracking, usage and more.

We provide you with a real-time view and understanding of customer sentiment, trends, and case insights right within Zendesk…without any delays or multiple widgets to scroll through. Agents receive suggested resolutions, similar ticket insights and AI that continuously learns with every customer interaction.

Why Zendesk customers love TheLoops:

• Cost savings – $480k for one team alone!

• Increased efficiency (37% for another Support org)

• 100% Auto QA coverage (increased CSAT from 4.1 to 4.6)

Best of all, achieve new levels of operational efficiency within days of deployment.

What Sets TheLoops Apart

• AI-driven classification and routing

• Detailed, real-time VOC analytics and sentiment analysis

• Dynamic recommendations for agents–say goodbye to static fields

• Scoring across Customers, Agents, Impact to name a few

• Extensible use cases: AI Agent Copilot, Auto QA, Product Feedback Analysis+more

• Customizable for you and your business

Key Benefits

• Increase productivity by up to 40% - replace manual, monotonous work (such as tagging, case summarization, manual QA and more)

• Tried and tested - say goodbye to multiple point solutions, data dumps, waitlists for GenAI 'add-ons’ or, building your AI in house

• Easy to use automations, scoring, workflows - no code configuration

• Bidirectional sync on all insights into systems like Salesforce and Jira, no developer required

• Topic, subtopic, trend analysis and anomaly detection to understand the 'why' behind your 'thick data

TheLoops AI is not a 'black box'.

• Our team helps you customize what types of models you want (LLMs, SLMs) to deploy based on your preferences

• We provide transparency and flexibility for AI models

• TheLoops AI is not one-size-fits all either: we integrate with Zendesk, Salesforce, Slack, Jira, Datadog, Gainsight and 55+ other Support and Success tools.

To learn more about TheLoops and explore a demo of our platform, visit www.theloops.io