All Messaging bot integrations will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.

What is Aisera?Aisera is a leading provider of Generative AI Solutions that helps enterprises boost revenue, improve user productivity, lower operating expenses and create magical user experiences. Aisera solutions deliver human-like interactions while providing contextually rich conversations that boost productivity for support operations.

Key FeaturesBy augmenting human intelligence, Aisera helps your organization nurture and satisfy customers and users who then purchase more, remain loyal, and provide positive reviews. Organizations have turned to Aisera to:

• Increase CSAT and NPS by 85%.

• Reduce service costs with enhanced self-service by as much as 90%.

• Improve agent experience and productivity.

• Proactively auto-resolve incoming user inquiries, complex workflows, and other issues.

• Provide multi-channel support including Microsoft Teams, Slack, SMS, email, webchat, voice (IVR), and more.

• Provide multi-platform support such as ticketing systems, knowledge bases, monitoring, identity management, and more.

How Aisera works with Sunshine ConversationsAisera works with Sunshine to tap into its proprietary domain-specific LLMs that are customizable to the organization's data to accurately identify and resolve any issue. Aisera works across multiple channels including webchat, email, social, SMS, and voice (IVR) to deliver reimagined self-service experiences. Solutions - such as a knowledge base article or an answer from another source - are delivered to users in their channel of choice. The always-learning AI also ensures new issues can quickly be understood and resolved.

If a request requires performing back-end tasks, Aisera's AI workflow automation engine orchestrates intelligent workflows, automating business processes and seamlessly integrating human and machine tasks into an end-to-end flow. Over 1,200 pre-existing workflows are available and a low-/no-code visual workflow studio can be used to customize or create new ones.

Why choose Aisera?Aisera sets the bar for generative AI with its AiseraGPT, AI Copilot, AI Search, and AiseraLLMs with domain-specific LLMs, a TRAPS (trust, responsible AI, privacy, and security) framework, fast time-to-value and high auto-resolution rate. Aisera has been named a leader in the Generative AI space by IDC and Forrester.

Who is this for?Customer support teams looking to scale business operations, leveraging AI to reduce ticket volume, increase customer satisfaction and reduce resolution times.Internal help desks wanting to boost employee productivity.Companies looking for omnichannel methods of simplifying or automating redundant or repetitive workflows.