Read Receipts for Zendesk
Improve follow-ups, response timing, and customer engagement with simple read receipts.
About this app
Improve Customer Engagement in Zendesk
Read Receipts for Zendesk helps support teams respond with better timing and confidence by providing visibility into when customers open your emails. By understanding engagement signals, agents can follow up more effectively, reduce unnecessary pings, and deliver a smoother customer experience.
Business Benefits
- Smarter Follow-Ups: Reach customers at the right moment — no more guessing whether an email was seen.
- Faster Resolutions: Reduce ticket delays by focusing attention on messages that haven’t been opened.
- More Professional Communication: Present read receipts from a branded sender to maintain trust and consistency.
- Improved Customer Experience: Avoid over-communication and respond with better context.
Core Capabilities
- Email Open Visibility: Know when a customer opens an outbound email from Zendesk.
- Comment-Level Context: Each read receipt is tied to the specific ticket comment and sending agent.
- Custom Read Receipt Author: Configure a branded sender such as readreceipt@yourcompany.com.
- IP Blacklisting: Exclude internal networks or trusted partner IPs to prevent false positives.
Designed for Everyday Support Teams
The Free version is ideal for teams that want essential engagement signals without complex analytics or configuration. It delivers immediate value with minimal setup and works seamlessly inside Zendesk.
Data & Privacy (Disclosure)
Read Receipts for Zendesk accesses only the minimum Zendesk data required to detect email open events and associate them with ticket activity. OAuth is used for secure authorization. Customer data is not sold or shared with third parties and is used solely to provide the service.
For full details, please review our Privacy Policy:Privacy Policy
Built by Infigos
Read Receipts is developed by Infigos, a Zendesk technology partner focused on improving support team efficiency and customer communication.
Join our trusted community
Read Receipts & Email Tracking was crafted to extend Zendesk’s capabilities and is trusted daily by over 1,000 companies and 100,000+ agents worldwide.
Get Started Today
Install the app to start improving follow-ups and customer engagement directly inside Zendesk.
Details zur App
Installationsanweisungen
It takes less than 60 seconds to activate Read Receipts for Zendesk.
- Click Install from the Zendesk Marketplace.
Open the Read Receipts app from the left-hand Zendesk navigation.
Authorize Zendesk access when prompted.
For help, visit our Help Center or contact us at support@myreadreceipts.com.
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