Slack is the productivity platform that helps you unlock your organization's full potential—empowering users with automation, AI-powered search across organizational knowledge, and tools for modern work that keep everyone connected and engaged.

With Workflow Builder, an automation tool built into Slack, it's easy for anyone to create time-saving workflows using clicks, code, or a mix of both. Pre-built connectors allow you to instantly bring your favorite apps and services into your workflows with drag-and-drop simplicity.

Using this connector, you can bring key actions from Zendesk into your workflows:

• Create a ticket

• Update a ticket

• Add tags

• Remove tags

Combine these Zendesk steps with the numerous built-in steps offered natively in Workflow Builder, to keep work flowing across all your automations, all in one place. Send workflows in messages, embed them in canvases, bookmark them in a channel, and more. Workflow Builder seamlessly integrates into the way you work in Slack, making it simple for the entire team to get on board.

Because Workflow Builder is so flexible, workflows can be created for a wide range of tasks. Many people create workflows for things like sharing info with new teammates, submitting time-off requests for approval, filing Zendesk support tickets, asking for feedback from coworkers, facilitating Q&A sessions, and more! The possibilities are practically endless.

Learn how to create a new workflow in Slack that uses the Zendesk connector.

Workflow Builder is a paid feature included in the Slack Pro, Business+ and Enterprise subscriptions. To explore free and paid subscriptions, take a look at our pricing page.