Attachments Pro
The app helps you to quickly view all attachments and links of a certain Zendesk ticket, user, or organization.
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The successor of the popular Attachments Plus app with more benefits. The app helps you to quickly view all attachments and links of a certain Zendesk ticket, user, or organization. It consists of the three tabs (Images, Files, Links), the search field and sorting filters. The search and sorting filters work throughout all the three tabs, so it easy to find necessary file or link.
On the Images tab, you'll see previews of all images that have been added to the ticket. You can click on any preview to open a pop-up and see a larger image.
On the Files tab, you'll find a list of non-image attachments. If you click on a file name, the file will be downloaded immediately.
The Links tab displays a list of all links mentioned in the ticket. You can click on a link to open it in a new window.
The app doesn't send any sensitive data to third-party servers.
Sort images, files, and links by date added, name, and author's name
Distinguish different types of files by icons
Preview and download images in a pop-up window
Pro version features
Searches and filters using advanced options
Supports side conversations
Settings for your default tab preference (All/Images/Files/Links)
Works on the ticket, user, organization pages
Downloads all or selected attachments
Installationsanweisungen
Login to your Zendesk Support account.
Open the Admin Center, then select Apps and integration in the sidebar. Click Zendesk Support apps, and click the Marketplace button.
Scroll through the list of available Apps until you locate the Attachments Pro app.
Place your mouse cursor over the Attachments Pro app then click Install. The app is now ready for use when viewing a ticket.
Note: the app will be available to all agents in your account by default. If you want to restrict availability, you can use Role Restrictions to restrict the app based on the agent's role.
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