Streamline ticket communication over chat with StartADAM, your all-in-one solution for cross-platform collaboration within Zendesk. Whether swarming internally or engaging customers directly, StartADAM centralizes all communications for compliance and efficiency with cross-platform chat channels. All messages end up in your Zendesk ticket for full compliance, regardless of the chat tool used.

• Cross-platform integration: Anyone connects to the chat channel seamlessly with Slack, MS Teams, Discord, or WhatsApp for efficient ticket communication.

• Internal and external chat: Decide between internal-only discussions or involve customers directly, ensuring efficient ticket resolution over chat.

• Centralized management: Keep ticket-related conversations organized & centralized for streamlined collaboration to resolve tickets faster with chat.

Turn any ticket into a cross-platform chat channel

Allow your team to communicate using the best-performing chat tool for their workflow, be it Slack, Microsoft Teams, Discord, Text Message, or WhatsApp, while keeping all communications centralized and compliant within the original Zendesk ticket.

Swarming made easy

Handle swarming efficiently by bringing your team together with a centralized chat for quick issue resolution.