Undo
Undo and redo live changes on a ticket form
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SweetHawk
Have you ever accidentally applied the wrong macro to a Zendesk ticket?
Undo is a free Zendesk app that allows you to undo unsubmitted changes on a ticket. This app is great if you have lots of ticket fields and use macros to fill in those fields. If you accidentally add the wrong macro there may be lots of changes to your ticket and there’s no way of knowing what it changed.
In the past, the only way to remove the macro was to refresh your screen, but that would mean you lose all the other changes you’d made to the ticket. Now you can undo those changes one by one with this sweet and simple Zendesk app.
About SweetHawk
SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. Today, well over 100,000 agents use SweetHawk apps for Zendesk every day.
Installationsanweisungen
Click Install and follow the prompts. Please contact support@sweethawk.com if you have any trouble at all.
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