Everlaw
Jumpstart discovery and investigations in Everlaw with Zendesk data ingestion.
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Everlaw
Everlaw helps legal teams navigate the increasingly complex ediscovery landscape to chart a straighter path to the truth. Everlaw’s cloud-based discovery and investigations platform unlocks the collaborative power of litigation and investigative teams, so they can make sense out of growing data sets quickly and intuitively.
Everlaw provides a streamlined way to ingest data directly from Zendesk and other popular enterprise applications and data sources. With Everlaw, key context, such as individuals on a Zendesk ticket, historical actions, and any attachments, are compiled so users have all the information they need.
By keeping these components together, Everlaw preserves the meaning and context around the data for review teams. In addition, all Zendesk tickets and their attachments are automatically processed so they are instantaneously ready for search, review, redactions or production in Everlaw.
Everlaw’s Zendesk Cloud Connector allows you to:
- Secure your data by ingesting Zendesk data straight from the source and directly into an encrypted platform backed by the highest security and compliance standards, including FedRAMP authorization, SOC 2 Type 2 certification, and more.
- Avoid the costs of overcollection and accidental production by targeting your collections to just the data you need from Zendesk and other leading cloud apps.
Accelerate your review of Zendesk tickets with meaningful context around the data, designed to make it easy for review teams to find important details. Key ticket information is kept together, containing things like conversations, historical actions on tickets, attachments, and even navigable links between tickets.
Installationsanweisungen
You will first be prompted to enter the relevant Zendesk subdomain you wish to collect from. You can find the subdomain by logging into your Zendesk admin account and copying the URL from the address bar. The subdomain must be specified, since a single user can have multiple accounts across Zendesk subdomains.
You will be prompted to sign into Zendesk before choosing the user(s) and date range of the tickets you would like to collect. On the first Zendesk upload per user and subdomain, you will be prompted to allow the Everlaw application to access Zendesk data.
When a Zendesk user is selected, tickets will be collected in which they are currently either assignees, requesters, or CC’ed.
Note that tickets in which the Zendesk user participated in the form of a comment but was not also the assignee/requester/CC on a ticket will not be included in the upload. When a date range is selected, only tickets created within the selected date range will be uploaded. You will be able to filter the list of users to collect from by typing in the search box in the top right corner to search for the Zendesk users that they want to collect tickets from. Matching names, emails and roles will be filtered. For example, searching for "customer" brings up both users and email addresses that match the search term.
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