Zendesk for TikTok Shop
Connect your TikTok Shop with Zendesk Support.
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TikTok Shop
Connect your TikTok Shop with Zendesk Support.
TikTok Shop is a one-stop e-commerce solution for driving brand growth and sales directly on TikTok. With TikTok Shop, merchants can tap into a full commerce experience with the capability to upload products and manage everything from shipping to fulfillment and point of purchase.
Zendesk Integration with TikTok Shop
The customer service connector lets you connect your TikTok Shop account to your Zendesk Support, so you’ll receive and be able to reply to TikTok Shop chat messages from Zendesk Support.
-Solve customer inquiries faster with access to relevant information from TikTok Shop, such as order, shipping, payment, and return information—all without leaving Zendesk.
-All conversations from a buyer will be kept in one ticket. You can see the full context before answering.
Installationsanweisungen
Requirements
Zendesk for TikTok Shop app requires you to have a TikTok Shop seller account.
How to install
1. Install the Customer Service Connector by TikTok Shop from Zendesk Marketplace.
2. Open any ticket on Zendesk, you should see the Customer Service Connector app on the right. If not, click “Apps” on the upper right corner.
3. Open the Customer Service Connector app and complete setup. Zendesk will ask you to authorize the app. After that, the app will prompt you to log into your TikTok Shop seller account to authorize the app.
That's it! Enjoy your new app.
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