Document OCR and Ticket Parsing for Zendesk

Transform how your support team handles attachments, cut response times, and keep data flawless—all by connecting Zendesk to UpBrains AI’s Document OCR & Ticket Parsing integration. The AI reads PDFs, images, and spreadsheets, extracts the exact information you need, and writes it directly into ticket comments, custom fields, or external systems.

Why support leaders choose UpBrains AI

• Automate manual work – Eliminate the drudgery of opening files in new tabs and re‑typing text.– Surface key details instantly so agents can respond faster.
• Reduce costly errors – AI‑powered extraction delivers reliable, structured data every time.
• Cost‑effective at scale – Slash processing costs compared to manual entry or fragmented point solutions.
• Scale effortlessly – Handle rising ticket volumes without adding headcount.

Key capabilities

• Multi‑format OCR – Reads PDF, PNG, JPEG, TIFF, BMP, WEBP, and Excel files.
• Scanned & low‑quality PDF support – High‑accuracy recognition—even on rotated, blurry, or skewed documents.
• Handwriting transcription – Converts handwritten notes, forms, and signatures into editable text.
• 70+ languages – Serve global customers without language barriers.
• Layout‑preserving output – Keeps the layout of tables, columns, and visual structure intact—ideal for documents with structured text.
• Entity & PII detection – Automatically captures names, dates, amounts, addresses, and other critical fields.
• Pre‑built document extractors – Prebuilt extractors for invoices, sales orders, bills of lading, customs docs, ID cards, and more.
• Custom extractors in minutes – Build your own extractors with a no‑code editor—no data‑science team required.
• Write‑back & integrations – Map extracted data to Zendesk custom fields or push it to CRMs, ERPs, and spreadsheets with drag‑and‑drop flows.

Popular use cases

• Invoice & PO processing – Pull totals, dates, and line items into ticket fields for faster approvals.
• RMA & warranty claims – Extract serial numbers and proof‑of‑purchase details automatically.
• Shipping & customs support – Parse bills of lading, airway bills, and certificates of analysis to speed border clearance.
• Identity verification – Capture ID numbers and expiration dates from passports or driver’s licenses.
• Custom documents – Process industry‑specific documents from finance, healthcare, supply chain, and more.
• Extract text from any image or PDF – Capture text from attachments and surface it inside the ticket.

Need help or want a demo?

Book a time with us: Book, or email us at info@upbrains.ai.

Stop copying and pasting. Start delighting customers. Connect UpBrains AI today.