Use Toolbox to configure all sorts of notifications, that can be combined with Triggers and Automations. The notification appears in the top-right corner of Zendesk, and looks just like the native Zendesk notification.Use Toolbox to automatically open a ticket, user, organization, view or app. This can be used with Triggers and Automations.A webhook is needed for Toolbox to function in Triggers and Automations, or you can integrate your third-party application with the Toolbox API’s.

Key Features

• Configure notification messages based on Triggers or Automations. Single time notifications are also possible.

• Notifications can have a configurable duration before disappearing, or be ‘sticky’ - user has to close the notification.Configure Zendesk to open an item - a ticket, user, organization, view or app. You can specify for which agent which item is automatically shown. This can be based on Triggers or Automations.

Use Case

• Bring an important ticket under the attention of a specific agent.

• Inform your agents of an important event in your third-party application.

• Automatically pop open tickets that meet specific criteria, such as tickets with an expired due date.

• Open a specific ticket, user or organization based on an event in a third-party application or phone call.

The first week is on us! After installing, your free 7-day trial will start, so you can try out this application without any worries.

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