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Appbot

Automatically post your mobile app reviews to Zendesk & reply faster than ever

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Appbot

Automatically post mobile app reviews to Zendesk to make listening and responding to your app users easier than ever before.

Appbot supports the iTunes, Google Play, Amazon & Windows Phone app stores, making your reviews from all stores conveniently accessible in Zendesk.

Connecting Appbot & Zendesk allows you to:

  • Post some or all of your app reviews into your Zendesk

  • Reply to Google Play and iOS reviews natively within Zendesk

  • Identify & respond to the most important reviews first using tags automatically added by Appbot, like star rating or version

  • Use Zendesk triggers to automatically assign reviews to the right people in your team

Outside Zendesk, your Appbot account also gives you:

  • Advanced sentiment analysis of your app reviews to help you track how users feel about your app over time

  • Topics analysis tools to show you what themes are appearing in your reviews and help you to keep your roadmap relevant

  • Appbot is trusted by the world’s top app developers, and used by over 35% of top charting apps

Integration with Zendesk is available during a 14-day free trial of Appbot, and no credit card is required to get started.

Installationsanweisungen

If you are not already an Appbot user you’ll need to sign up at https://appbot.co. You'll be automatically given a 14-day free trial of the Large plan.

Then follow these steps - it takes less than 5 minutes:

  • After sign up you’ll be guided through the process of tracking your apps in your Appbot account

  • Navigate to the integrations page https://app.appbot.co/integrations

  • Ensure the app you want to integrate is selected in the filter bar on the right

  • Add a new Zendesk integration

  • Follow the configuration instructions shown after creating the integration to link your integration token into Zendesk

Just repeat the process for any other apps you want to manage through Zendesk.

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