Summatti
Save 70% of your team’s time by automating quality control & analysis with AI
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Summatti
Automated scorecards & weights
No more manual scoring of tickets
Automated quality control workflow
Take action on tickets that needs your attention and coach agents in real-time
Get customer pain points
Reduce data analysis time by finding customer pain points with AI analysis
Launch in 2 weeks Summatti can connect with your existing ticketing systems, IVR etc. within no time and start analyzing conversations in real-time
ROI in less than 30 days
As soon as you launch with Summatti start seeing how much time your team is saving by not doing the manual mundane and focusing on your agents and growing the business
Omni-channel
Our state-of-the-art analytics engine is powered by purpose-built AI models that detect nuances in speech and/or text to determine how customers feel about their experience
30+ languages analyzed
Analyze interactions in over 30 languages, and use Summatti to support your teams in different regions
Installationsanweisungen
Setting up the integration with Summatti requires the following steps:
Create an API token for the Summatti application as per instructions found here
Email Summatti at info@summatti.com with the API token created in step #1 and the URL of your Zendesk instance (e.g. https://instance.zendesk.com/, where instance would be a unique value for your Zendesk instance).
Please contact us for assistance with setup and we would be happy to get you started
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