Polymer is smart data loss prevention (DLP) that goes beyond violation alerts to automate cloud data security and compliance. Use Polymer to automatically reduce the risk of data exposure and empower employees to make better data security decisions without disrupting workflows.

Detect data vulnerabilities

• Classify sensitive data automatically with NLP, NER, and REGEX

• Scan and continuously monitor Zendesk for sensitive data shared in tickets and comments

• Pinpoint data security risks based on context

• Reduce false alerts for your information security and compliance teams with unparalleled data detection accuracy

Remediate policy violations

• Alert employees of data policy violations in real time within Zendesk

• Redact or delete sensitive data in tickets and comments

• Empower employees to make better decisions about how they share data via automatic nudges

• Operationalize data security workflows

Mitigate ongoing data security risks

• Quantify risk and isolate patterns with user and platform risk scores

• Use detailed analytics and reports to proactively address areas of vulnerability

• Easily configure your data policies and security settings per organizational need

• Integrate with legacy DLP solutions for comprehensive coverage

• Manage DLP centrally by hosting on a single tenant with dedicated KMS keys

Custom data protection:

Polymer is customizable to your organization. Configure your data policies, user settings, and DLP mode when you install the app for Zendesk and update them at any time in the Polymer Hub.

Data policies:

• Use a pre-built data policy (like HIPAA, PCI, GDPR, SOC 2)

• Customize your detection rules using 150+ data elements, including:

Standard PII: Name, Age, Location, Phone Number, Email

IDs: SSN, Taxpayer ID, Passport Number, Driver's License Number, Vehicle ID

Finance: Credit Card Number, IBAN, SWIFT, CUSIP, Routing Numbers

Health: ICD, FDA, DEA, NPI

Network: IP Address, Hardware ID, MAC Address

Custom: REGEX, API Keys, Application UUIDs, Secrets

User settings:

• Designate what user groups or employees should have access to specific data

DLP modes:

• Silence: Generates data policy violation and suspicious activity reports

• Alert: Generates data policy violation and suspicious activity reports; warns users in real time when violations occur

• Remediate: Generates data policy violation and suspicious activity reports; warns users and redacts/deletes sensitive data in real time when violations occur

Scan and monitor 100+ file types including:

• DOC(X), XLS(X), TXT, CSV

• HTML, JSON, XML

• JPEG, PNG, GIF

• PPT(X), ODP, KEY

• ZIP, JAR

Other integrations:

• Slack

• Google Drive

• Microsoft OneDrive

• Microsoft Teams

• Box

• GitHub

• Bitbucket

To learn more or to schedule a demo, visit the Polymer website.