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Tag Instructor

Shows real-time, tag-based messages to guide Agents and streamline workflows.

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Andrey

Tag Instructor App empowers Zendesk teams to deliver the right information at the right time by showing custom messages based on tags.

Overview

With Tag Instructor App, Zendesk Administrators can configure which messages appear depending on single or multiple tags associated with:

  • Current Agent

  • User

  • Organization

  • Ticket

  • Ticket Requester

  • Ticket Assignee

  • Ticket Organization

  • Ticket CCs

The app responds instantly to tag changes. For instance, if a macro adds a tag to a ticket, Tag Instructor App immediately displays the relevant message, keeping your Agents informed in real time.

Key Benefits:

  • Build complex workflows with ease

  • Increase Agent efficiency through real-time guidance

  • Enhance customer service by providing timely and relevant information

  • Install Tag Instructor App today to boost your Agents’ productivity and streamline your support operations!

Data Privacy Statement:

Tag Instructor App respects your privacy. The app does not store or transmit any customer data outside of your Zendesk environment. All data processing occurs locally within Zendesk to ensure your information remains secure and confidential.

Installationsanweisungen

Step 1

Install the App. You need to be Zendesk Administrator to install the App.

Step 2

Configure the JSON object for tag and message configuration as per example below:

{"agent":[], // for Current Agent"user":[], // for user page"organization":[], // for org page"ticket":[ // for ticket page{"tags": [ "sla_standard", "priority_changed" ],"operator": "any","message": "Your HTML or text","kind": "notice",}],"ticket_requester":[], // for ticket requester"ticket_assignee":[], // for ticket assignee"ticket_organization":[], // for ticket org"ticket_collaborators":[] // for ticket CCs}

Every entry can have the following attributes:

{"tags": [ "test_tag1", "test_tag2" ],"operator": "all", // "any", "all"if "any" at least one tag will be enoughif "all" all tags must be presented"message": "Your HTML or text","kind": "notice",// "notice" (green), "alert" (yellow), "error"(red)"css": "background:orange;color:white;"// optional. If supplied will overwrite the standardstyling from the "kind" key}

Step 3

Configure basic App behaviour:

  • Show popup notification - If selected the App will show little popup on top right side of the screen giving Agent a summary of the messages
  • Hide disclaimer - If selected the App will hide the little question mark on top right side of the App screen
  • Hide App if no messages - If selected the App will be hidden if there are no messages to show

Step 4

Done.

NOTE: As Zendesk Administrator you will be able to see the App at Nav bar. This will give you settings preview. Agents are unable to see the App at Nav bar location.

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