Productboard
Unite your support and product teams
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ProductBoard, Inc.
Productboard is the customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 customer-driven companies use Productboard to understand what customers need, prioritize what to build next, and align everyone around their roadmap.
Productboard’s Zendesk integration helps bridge the product feedback gap between support and product teams. It ensures product managers prioritize the right features to work on next — features that address the real customer needs that are communicated to support teams.
Support teams working in Zendesk can easily send valuable user feedback, like feature requests or product pain points, to Productboard. Once in Productboard, product teams can identify critical product insights within this feedback and use them to prioritize what goes on the product roadmap.
To learn more about this integration, visit:
Questions? Reach us at hello@productboard.com. We’d love to hear from you.
Interested in Productboard? Start a free trial here.
Installationsanweisungen
Use Productboard’s Zendesk integration to push support tickets with valuable user insights to Productboard, where the product team can use them to inform and prioritize the company product roadmap.
Set up the integration
This integration is set up and authorized from within Productboard.
To set up the integration, you’ll need to have an admin role in both Productboard and Zendesk.
From Productboard go into Integrations, and add a new Zendesk integration.
Input the URL for your Zendesk project.
Authorize the integration with your Zendesk credentials.
Choose how you would like to pull conversations from Zendesk to Productboard. You can choose from one of these options:
Pull all new tickets
Pull only new tickets with a certain tag
Pull all new tickets but move just those with a certain tag to the Unprocessed folder so they will be reviewed
Custom trigger conditions (e.g. push all tickets containing a designated keyword)
See Productboard’s Zendesk integration support article for complete details.
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