Ada’s customer service automation platform helps businesses resolve the most customer service inquiries with the least amount of effort across channels and languages.

Rather than relying on rigid scripted answers, Ada’s AI Agent is powered by the Ada Reasoning Engine™. It has thought-processing power to pull from your existing support content and data in your business systems to resolve customers’ specific questions in messaging, email and voice channels and in dozens of languages. Ada's AI Agent leverages generative AI capabilities to understand unique customer inquiries, decide best next steps, and provide relevant, safe, and accurate resolutions that do not require a human. Your AI Agent learns from customer interactions and your coaching to continuously improve its performance.

Businesses that adopt an AI Agent with Ada reduce their customer service operating expenses while improving the overall quality of their support, and empower their customer service agents to drive real business value.

Onboard a top-performing AI Agent in minutes

Connect your AI Agent to your existing support content (including your Zendesk Guide knowledge base) to instantly start resolving customer service inquiries.

Connect to business systems and take action for customers

Connect your AI Agent with other business systems like your CRM or OMS (no code required) so it can perform tasks, like looking up an order or increasing a credit limit. Help your customers with more complex inquiries to maximize your automated resolutions.

Scale across channels and languages

Deploy your AI Agent across messaging, app, social media, SMS, email, and phone channels to automatically resolve customer service inquiries no matter where they take place. Enable dozens of languages to support your customer base around the world.

Seamlessly transfer to a human agent when needed

Your AI Agent can transfer a conversation on any channel to a human agent in Zendesk (including Zendesk Support) when more help is needed. Your AI Agent will equip your agents with context and customer data, so customers won't have to repeat themselves. Your AI Agent can also schedule a callback if agents are busy, eliminating wait times.

Measure performance and improve content with AI insights

Your AI Agent reads every word of your customer transcripts to identify the biggest opportunities for improvement. Ada aggregates insights into reporting and analytics that are relevant not just for your customer service team, but for your entire company.

Key Benefits

• Rapid time to value: Automatically resolve up to 70% of customer service inquiries using existing content, including your Zendesk Guide knowledge base

• Extensibility: Connect Ada to your tech stack without code to automate actions for customers and instantly resolve more complex issues

• Ease of AI management: Confidently drive continuous improvement with a suite of AI management tools

• Scalability: Launch a single AI Agent across multiple channels (messaging, social media, in-app, email, phone) and dozens of languages