Field Dependency Filter for Zendesk

Braamcamp is dedicated to building smart, user-friendly solutions that enhance customer support workflows. Our mission is to empower support teams with tools that simplify complex processes, improve agent efficiency, and deliver better customer experiences.

Field Dependency Filter is a Zendesk app that automatically filters dropdown field options in tickets based on parent field selections. This ensures agents only see relevant choices, streamlining ticket creation and reducing errors.

Key Features:

• Dynamically filters child dropdown options according to the selected parent field value

• Easy configuration of custom filter rules to match your business logic

• Supports complex field dependencies for advanced workflows

• Improves agent efficiency and accuracy

• Reduces clutter and confusion in ticket forms

How it works:

When an agent selects a value in a parent dropdown field, only the relevant options will appear in the dependent child field. This guides agents through the ticket process, ensuring they select valid and context-sensitive options.

Getting Started:

1. Install the app in your Zendesk account

2. Configure your filter rules in the app settings

3. Save and reload your ticket interface to activate filtering

Data Disclosure & Privacy Notice

Field Dependency Filter accesses and processes the following data within your Zendesk account:

• Ticket field metadata (field IDs, option values)

• Agent selections in ticket forms

• Filter rules configured by administrators

No ticket content, user data, or sensitive information is stored or transmitted outside your Zendesk instance. All processing occurs client-side within the Zendesk interface.

For more information, please review our Privacy Policy or contact support for details about data handling and compliance.

Field Dependency Filter is ideal for support teams that need to guide agents through complex ticket creation processes with context-sensitive field options. Simplify your Zendesk experience and improve your workflow today!