About Kundelab AS

Kundelab AS is a Zendesk Solution Partner specializing in automation, integrations, and secure app development for the Zendesk platform. We build purpose-driven tools that simplify workflows, strengthen compliance, and help support teams work smarter.

About the App

Ticket Form De-Activator by Kundelab helps Zendesk admins control access to the ticket form selector inside the Agent Workspace. It prevents unauthorized or accidental changes to the ticket form, ensuring that only the right users can modify ticket structure.

With a simple configuration in Zendesk Admin Center, you can:- Restrict form editing for selected groups, roles, or user tags.- Allow specific agents to edit forms using a whitelist tag override.- Show a minimal in-app indicator so agents know when form locking is active.- Automatically support both light and dark mode themes.

This lightweight app is built entirely on the Zendesk App Framework (ZAF) and does not require any external servers, APIs, or data storage. It is designed to be simple, secure, and transparent.

Why Teams Use It

• Prevents form tampering or misconfiguration by new or restricted agents.

• Enforces ticket form consistency across departments.

• Reduces admin workload by applying simple access logic instead of complex role policies.

• Runs quietly in the background — no training or onboarding required.

Data Handling and Privacy

The Ticket Form De-Activator app does not collect, transmit, or store any personal or customer data. All logic runs locally within the Zendesk interface using the Zendesk App Framework (ZAF). The app only reads the currently logged-in agent’s role, groups, and tags as provided by Zendesk to determine access behavior. No data leaves Zendesk.

For more information about Kundelab’s approach to privacy and data protection, please visit our Privacy Policy: https://kundelab.no/privacy

Kundelab complies with GDPR and Zendesk’s Marketplace security requirements to ensure that no sensitive information is misused or exposed to unauthorized access.

Version: 1.0.0
Developer: Kundelab AS
Website: https://kundelab.no