Chatbase is a comprehensive platform designed to create and deploy AI-powered customer support agents effortlessly—no coding required. The platform allows you to train your chatbot using your own knowledge sources, such as documentation, FAQs, URLs, PDFs, or internal business data, enabling highly accurate and context-aware responses.

Key Features:

Easy Setup & Customization

Create your AI agent quickly using intuitive interfaces like a playground for testing and analytics dashboards. You can adjust response behavior via custom instructions, system prompts, and temperature settings to shape the bot’s tone and persona.

Smart Knowledge Handling & Real-Time Training

Chatbase employs vector embeddings and semantic search to index your content, so the bot retrieves the most relevant information dynamically when answering user queries.

Revise Answers & Confidence Tracking

Unique to Chatbase is the “Revise Answers” feature, which lets you correct or refine responses directly in chat logs and save those improvements for future interactions. It also offers a Confidence Score to indicate the bot’s level of certainty.

Seamless Integrations & AI Actions

Integrate the agent with tools like Zendesk (including Zendesk Sunshine), Slack, Stripe, Calendly, Notion, Make, Zapier, and more. The AI can take actions such as updating customer subscriptions or booking appointments—and escalate to a human agent when needed.

Scalable & Multi-language Support

Able to serve businesses globally, Chatbase supports rich multi-language conversation and is built to scale as your business grows.

Data Handling & Security

Chatbase is built with enterprise-grade security and privacy at its core. We are SOC 2 Type II and GDPR compliant, ensuring your business meets the highest standards of data protection. Your data always stays yours—it is only accessible to your AI agent and never used to train models. All information is encrypted in transit and at rest, and our secure integrations ensure users can only access their own data. Trusted by thousands of businesses, Chatbase provides a safe and compliant foundation for your AI-powered support.