Are you missing the private comments app in Zendesk? Or are you new to Zendesk and didn’t even know it was possible to add internal notes to tickets in an efficient way? Introducing NoteFlow - a powerful tool that enhances Zendesk’s internal note feature with additional, helpful capabilities.

Now, you can:

### Work on Public Replies and Internal Notes Simultaneously With NoteFlow, agents can now work on both the public reply and the internal note at the same time. This feature allows your agents to draft responses for customers while simultaneously documenting internal updates or key details in one streamlined workflow, ensuring no information is missed and making ticket resolution faster and more efficient.

### Tag a Follower (Add a Collaborator) Seamlessly collaborate with team members by tagging them in your internal notes within Zendesk. Bring colleagues in for feedback, updates, or input before finalizing tickets. Keep everyone aligned, improving communication and efficiency in resolving support issues.

### Add Attachments to Your Private Note Enrich your internal notes by attaching screenshots, documents, or files you prefer to keep private from customers. Whether it’s troubleshooting resources, reference guides, or error screenshots, this feature ensures every important detail is captured alongside your notes.

### Submit the Internal Note Before Submitting the Ticket Enhance clarity and accuracy by drafting internal notes before submitting your Zendesk ticket. This lets you refine your thoughts, prioritize key details, and ensure your ticket submissions are organized and well-prepared. No more last-minute changes - submit with confidence!

NoteFlow helps you maximize your Zendesk experience by giving your agents the tools they need to better organize, collaborate, and manage internal notes with ease." ## About us At Infinite Hooray, we are passionate about designing Zendesk solutions that drive business growth, improve the customer service efficiency, and enhance the customer experience. Our team of experts specializes in creating innovative apps that not only benefit our clients but also support agent job satisfaction. With years of experience in the customer service industry, we have a proven track record of successfully guiding organizations through their customer journeys. Whether you're looking to streamline processes, enhance communication, or boost revenue, we are here to support you every step of the way.