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Emporix Connect for Support

eCommerce support for Zendesk

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Support

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Emporix Connect for Support

Emporix Connect for Zendesk Support integrates order information directly into the ticket view. Support agents can quickly access key order details such as:

  • Ordered products
  • Shipping and billing addresses
  • Order status and date

With this integration, there’s no need to switch between systems. Agents get everything they need in one place, allowing for faster, more accurate responses that boost customer satisfaction.

Installationsanweisungen

Step-by-Step Guide to Installing Emporix Connect for Support

Step 1: Get Your Emporix API Credentials

Go to the Emporix API Keys page:
- Open Emporix API Keys and log in if required.

Find your credentials:
- In the API Key section, locate your clientId, clientSecret, and tenant.

Copy your credentials:
- Copy the clientId, clientSecret, and tenant for later use.

Step 2: Install Emporix Connect for Support

Install the app:
- Follow the instructions displayed on the screen.

Enter your API credentials:
When prompted, provide the following:

  • ClientId: Paste your clientId.
  • ClientSecret: Paste your clientSecret.
  • Tenant: Paste your tenant.
  • OrderDisplayLimit: Set how many orders to display (default is 3).

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