Octocom's conversational AI is designed to handle both pre-sale and post-sale inquiries seamlessly. From product recommendations and delivery questions to order changes and returns, Octocom reduces ticket volume and response times, freeing your team to focus on critical tasks. This not only increases customer conversions but also enhances loyalty.

Forget About Order Tracking Queries—AI Has Got You Covered

Order tracking is one of the most common customer support queries. With Octocom, these questions are answered instantly, with no need for human intervention.

• Determine the order status

• Provide the customer with a tracking link

• Assist customers who can't find their order number

Automate Refunds and Returns

Octocom AI automates the refund and return process flawlessly. It understands the reasons for dissatisfaction, advises if a product is misused, determines refund eligibility, and provides a return label.

• Understand the reason for the refund or return

• Determine whether the customer is eligible

• Provide the customer with a refund or return label

Instantly Solve Issues for Your Customers

Octocom AI can learn to solve frequently encountered issues by analyzing previous conversations, FAQs, and product manuals.

• Resolve issues related to your products

• Help resolve delivery issues

• Explain how to use your products

Simplify the Purchase Process with Smart Recommendations

When customers are unsure about what to buy, they often leave your store to find more information. Octocom's smart product recommendations clear up confusion and direct customers to the right items.

• Adapts to any customer situation

• Picks the right combination of products

• Explains why the product is the best fit

Clear Up Any Confusion About Your Products

Shoppers often abandon their carts due to unanswered questions. Octocom ensures that you promptly respond to any customer queries, clearing up doubts and sealing the deal.

• Answers any questions about your products

• Provides background information if needed

• Gives as much detail as the customer needs

Help Customers Choose Between Products

Knowing the difference between similar products can be challenging. Octocom explains these differences in seconds, helping customers make informed decisions.

• Explains the differences between products

• Helps determine the right product

• Suggests other relevant products

Suggest Complementary Items to Boost Sales

Increase your Average Order Value (AOV) with Octocom's AI chatbot, which suggests suitable products at opportune moments, explains their relevance, and addresses follow-up queries.

• Uses current cart items to suggest products

• Analyzes products that the customer viewed

• Uses machine learning to improve over time