British English Comment Converter
One click tool for converting US English comments to UK / AU / NZ English within the ticket editor
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Saassle Software
US to British English Converter
Both Zendesk and third-party platforms offer numerous generative AI features for agents. However, a significant limitation for users in Britain, Australia, or New Zealand is that AI responses are typically in US English. This app simplifies the process by allowing agents to translate messages to UK English in just two clicks before sending them.
Benefits
✅ More Authentic Interactions
Maintain authentic communication whilst still gaining the productivity enhancing benefits of generative AI
✅ Simple UI
Agents can seamlessly integrate this into their workflow with just two clicks, streamlining their use of generative AI tools.
✅ Rich Text Compatible
Retain all rich text formatting when converting the message
✅ Tool Agnostic
Whether it's Zendesk Generative AI tools, third party apps or content copy pasted in from another source as long as it is in the message box it will be converted
Installationsanweisungen
How to install:\n\n1. Install the app from Zendesk Marketplace\n2. Enable role restrictions when configuring settings and set the roles which can use the converter. We recommend all Agent groups\n3. Click the app icon in the ticket editor toolbar and you're off!\n\nIf you have any issues or feedback, please contact us at saassleio@gmail.com
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