SwiftCX AI Copilot

SwiftCX’s AI Copilot leverages the power of generative AI to help make it easy for agents to delivery amazing customer experiences. By combining industry leading generative AI models, such as ChatGPT, with our own proprietary AI models, we help agents increase efficiency and quality hassle-free.

AI Insights:- Empower agents with helpful insights about the customer- Make every agent an expert, with workflow assistance- Ensure the right ticket goes to the right agent using our intent and sentiment analysis

AI Replies:- Allow agents to craft best-in-class replies in a seconds, not minutes- Help every agent produce the same quality as your best agent- Give agents the right information for their reply, within a matter of clicks

AI Notes:- Summarize long threads in seconds- Create detailed and accurate wrap-up notes within a few clicks- Customize notes for different needsOur Copilot can reduce agent effort/time per ticket by 20-60%, depending on the nature of your business.

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About SwiftCX

SwiftCX is building the future of support tools. We want to make it easy to run a high performing support operation. And we know intimately what it takes to do that since our founder spent the last 20 years building and scaling support teams of all sizes. We also have an active advisory board, comprised of support leaders and workforce management leaders, who collectively have over 100 years of experience in the support industry.

We take pride in being able to say, "For support leaders, by support leaders".