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WhatsApp by Spoki

Send & Receive WhatsApp messages in Zendesk Support.

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Spoki

WhatsApp by Spoki for Zendesk Support

Elevate your customer support experience with WhatsApp by Spoki, seamlessly integrated into Zendesk. This powerful app allows your support team to send and receive WhatsApp messages directly within Zendesk tickets, ensuring fast, personalized, and efficient problem resolution.

What This App Does

  • Handle all WhatsApp conversations directly from Zendesk tickets

  • Allow multiple agents to reply to WhatsApp messages for seamless team collaboration

  • Start new WhatsApp conversations from within Zendesk

  • Send pre-approved WhatsApp templates for consistent and compliant communication

  • Respond quickly to customer inquiries within the 24-hour WhatsApp messaging window

  • Share images, videos, and other documents via WhatsApp

  • Stay updated with instant alerts for incoming WhatsApp messages

Why Choose Spoki?

  • Enhance Customer Satisfaction: Deliver prompt, personalized support using a channel your customers already trust.
  • Streamline Operations: Manage all communication in one place, improving agent efficiency.
  • Secure and Compliant: Benefit from WhatsApp's enterprise-level security and Spoki’s robust platform.
  • Easy to Use: No steep learning curve—get your team up and running quickly.

Installationsanweisungen

Installation Instructions

Follow these steps to set up WhatsApp by Spoki in your Zendesk Support account:

  1. Sign Up for Spoki

    • Visit Spoki and create your account.

  2. Configure Your WhatsApp Business Account

    • Set up your WhatsApp Business API and link it to your Spoki account.

    • Follow the setup instructions provided in the Spoki dashboard.

  3. Install the App from Zendesk

    • Go to your Zendesk Admin Center.

    • Navigate to the Marketplace and search for WhatsApp by Spoki.
    • Click Install and follow the on-screen prompts.

  4. Provide Access Tokens

    • During installation, you’ll be prompted to enter the following credentials:

    Spoki Access Token: - In your Spoki account, navigate to Integrations > Zendesk. - Spoki will generate a Secret Key for your Zendesk integration. - Use this Secret Key as your Spoki Access Token when prompted during the app installation in Zendesk.

    Zendesk Access Token: - In your Zendesk Admin Center, go to API settings. - Generate a Zendesk Access Token if you don’t already have one. - Enter this Zendesk Access Token when prompted during the installation.

  5. Connect Spoki to Zendesk

    • Enter the Spoki Access Token and Zendesk Access Token in the app settings in Zendesk to authenticate and complete the setup.

  6. Start Messaging

    • Open any Zendesk ticket and start sending WhatsApp messages to your customers.

For more detailed instructions, visit our installation guide.

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