Complexity is a fact. Deal with it.

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Resolve complex tickets faster & easier using workflow automation Design workflows for handling complex support tickets step-by-step, and resolve tickets end-to-end without manual coordination.

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Trigger, track, & resolve workflows without leaving Zendesk Enable frontline agents to run, track, and resolve complex support tickets without leaving Zendesk, using the Next Matter sidebar app.

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Automate SLAs for consistently amazing CX Give workflows granular deadlines, include service benchmarks, and automate notifications to keep customers & stakeholders informed at every step.

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Maintain compliance & keep customer data secure Protect your customers' data end-to-end. Next Matter is a SOC II Type 2 certified solution with cloud hosting on secure, EU-based servers. Learn More

Everything you need to deal with complex tickets

Next Matter offers both UI-based automation and pro-code blocks for custom actions and integrations – endless potential to design workflows that meet your exact requirements, including:

+ Tasks and Orchestration

+ Reviews, Decisions, Approvals

+ Forms & Surveys

+ Conditional fields and actions

+ AI-parsing & email auto-creation

+ Granular Deadlines

+ Internal or External Notifications (email, SMS, chat)

+ Self-Service Portals (Customers, Suppliers, Partners)

+ Database integration

+ 100s of app integrations

+ Much more (see product features)

Want to learn more? Plenty of ways to get started:

Featured complex resolution workflows

See Zendesk & Next Matter in action

Next Matter

Details zur App

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